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Terms and conditions

Please read these abbreviated terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Bathrooms Direct makes items available to you via our websites and stores. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you.

1. Definitions

In this agreement unless the context otherwise requires:

The 'Buyer' shall mean the consumer, person or business seeking to purchase goods from the Company.
'Condition' means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
The 'Company' shall mean 'Bathrooms Direct.com Limited'.
The 'Website' shall mean the pages published on the worldwide web at the URL's www.bath1959.com ; www.bathroomsdirect.com or any of it's sub-folders or sub domains.
The 'Contract' shall mean any contract for goods or services made between the company and the buyer.
The 'Goods' shall mean any product, things, or articles to be sold by the Company.
The 'Services' shall mean any services provided by the company to the buyer (whether the buyer shall purchase the goods or not).
We means Bathrooms Direct which is the trading name of Bathroomsdirect.com Limited, registered in England No. 6357924. VAT no. 947551983.
You' & 'buyer' means the customer seeking to purchase the Goods from us and 'your' shall be construed accordingly;
A 'Working day' is a reference to any day other than Saturday or Sunday, which is not a bank or public holiday;
A clause, paragraph or section is a reference to a clause of this agreement.

2. Descriptions, prices and product information

We have taken care to describe and show items as accurately as possible. If there is anything, which you do not understand, or if you wish to obtain further information, please contact our sales team.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Every effort is made to ensure that prices shown for items are correct. Prices may however go out of date. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose. The rate applicable for the delivery charge will be calculated at the date you place your order. For more information on delivery arrangements see our delivery information below

All prices are expressed inclusive of any VAT payable unless otherwise stated.

If you order from BathroomsDirect.com or Bath1959.com or in-store you will be told if the item is in stock. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. We operate a bulk purchase policy. In the wider interests of all our customers, purchases may be restricted in accordance with the terms and conditions of our promotions, the terms of which will be clarified for each promotion.

3. Payment and acceptance

If you buy an item on the phone, in-store or online you will be charged for an item at the time you place your order. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy in section 5 below.

Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is despatched.

The Company reserves the right, after reasonable notification to the buyer, to make changes in the specification of the Goods which to conform with any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Company's specification, which do not materially affect their quality, visual appeal or performance in any way

You can pay by cash (in-store only), MasterCard or Visa credit card, Maestro, Solo or Delta debit card, paypal, googlepay and cheques. Cheques however must be cleared, prior to delivery. We unfortunately cannot accept any other type of card, e.g. Visa Electron.

Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).

4. Delivery

Please note we only deliver to addresses within mainland UK, deliveries to any other destination will be made on a case-by-case basis.

Delivery will be made to the address specified when you complete the order and have paid the relevant delivery charge. Alternatively you may collect from our warehouse in Richmond on Working Days between 09H30 - 16H00 when the goods are ready for collection. We will inform you when the goods are ready for collection.

We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it. For more information on delivery arrangements and prices see delivery information on our website. Some items are delivered directly by the supplier and the supplier will contact you to arrange delivery.

Where delivery times are stated on the website or on subsequent quotes or order specifications, the times are non-contractual and are approximate only. While the Company will make all efforts to deliver to the Buyer within the time stated, delivery could be delayed due to events beyond the Company's control. You are therefore advised to only commit to an installation schedule once the goods have been received and checked. We will contact you to let you know if we are having any problems getting an item to you within that time.

A signature is required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery. For some items that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the item to be left if no one is present at the time of delivery, such as with a neighbour. We also use third party delivery companies, which may, at their discretion, leave an item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letterbox explaining where it has left the item.

Risk of loss of or damage to a consignment of the goods shall pass to the buyer from the time the Buyer collects the product from the premises of the Company or from the time of delivery to the carrier or when the goods delivered whichever is earlier. When an item is delivered (either directly, or by leaving it in a safe place or with a neighbour), risk of damage to or loss of the item passes to you.

The Buyer agrees to accept the delivery within 4 weeks of the order date or when the goods are available for delivery, whichever is earlier. In the event of the buyer not accepting the goods within this 4 week period or when the goods are available for delivery, the Company reserves the right to charge insurance and storage of the goods at a rate of 3%of the total order value per month or part thereof, and interest 1% greater than the ruling bank rate at Barclays Bank PLC. London and all risks in the goods pass to the buyer.

Transfer of Title will not pass from the Company to the Buyer until such time as the goods supplied by the Company to the Buyer have been paid for in full, the Buyer acknowledges that the Company has full and proper rights to repossess any goods which remain unpaid at anytime after 30 days from the due payment date and the Buyer also acknowledges that where the Buyer is a Company, the Directors of the Buyer Company will compensate the Company for any loss suffered due to a breach howsoever caused under this clause.

5. Cancellation of orders

5.1 Goods ordered via the internet or telephone
Where the Buyer is a private individual and the contract is with that individual rather than a business, the Distance Selling Regulations (2000) apply. In such cases, the Buyer is entitled to 28 days from receipt of goods during which they may return unwanted goods to the Company. Where Buyers wish to exercise this right, the Buyer must inform the Company in writing of their intention within the stated time period. The Buyer will be responsible for return carriage costs. The Company will exchange or refund the value of the returned goods within 28 days as long as they are:

5.1.1 packaged in their original packaging, 5.1.2 in the exact condition supplied and

5.1.3 resalable.

We cannot refund goods that have been damaged whilst in your possession.

The Buyer's right to return goods, as decreed by the Distance Selling Regulations (2000) and its amendments, does not apply in this contract where the goods are manufactured for the Buyer or customised to the Buyer's specifications.

Where Goods, are ordered especially for you, we reserve the right to levy a 25 % restocking charge. (Where goods are special order you will be informed that cancelled goods are subject to this fee prior to delivery. In which case you will have the option of a full refund or the choice of purchasing an alternative whichever you prefer).

Where Goods are made especially for you and / or to your specifications, such as in the case of non-stock tiles and made to order glass, showers and special finishes, these goods will be non –refundable once ordered with our supplier.

We cannot refund goods that have been damaged whilst in your possession.

The Company will not be responsible for any damage or loss arising during the return transit of the goods. It is the Buyer's responsibility to take all due care to ensure that the goods are protectively packaged.

5.2 Goods ordered in-store

You will be entitled to cancel the Contract with us in the following circumstances:

Where you are unhappy with the Goods, and notify us before the expiry of 14 days from the day after the day on which the Goods were received; or Where Buyers wish to exercise this right, the Buyer must inform the Company in writing of their intention within the stated time period. The Buyer will be responsible for return carriage costs. The Company will exchange or refund the value of the returned goods as long as they are:

5.2.1 packaged in their original packaging,

5.2.2 in the exact condition supplied and

5.2.3 resalable.

Or Where Goods supplied are faulty or not in accordance with the specifications of your order.

This right of cancellation does not apply where Goods are specifically made to order, or personalised at your request.

Where Goods, are ordered especially for you, we reserve the right to levy a 25% restocking charge.

We cannot refund goods that have been damaged whilst in your possession.

A refund will be reimbursed to you within 28 days from the day after the day on which the cancellation was made.

6. Refund policy

If you are entitled to a refund, we will refund you as follows:

If you paid by cash and obtain your refund in-store, we will refund you in cash up to a limit of £2,000; for all other refunds of cash purchases, we will send you a cheque; if you paid by payment card, we will refund you on the payment card;

We will refund the delivery charge in full if you return all items of your order at the same time. If you choose to keep some of the items, we will retain the delivery charge that applies to the delivery.

If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item.

If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item.

Proof of payment is required in all cases of refunds. And the onus is on the buyer to show goods were purchased from us.

7. Warranty and liability

The company's liability shall be limited to making good by reimbursement of the whole or part of the price or at its option by repair or by replacement defects developing under normal use of the goods provided that; the defect in question shall have appeared immediately after the buyer has taken possession of the goods and shall have thereupon promptly notified the company in writing, and any goods alleged to be defective shall if so required by the company be promptly returned at the Buyers risk and expense to the Company's head office for inspection and the Company shall not be held responsible for goods damaged by reason of faulty workmanship and the goods installed shall have been installed maintained and serviced properly. The company reserves the right to reject any claims for expenses deemed at the company's discretion to be excessive.

7.1.1 In cases where the Buyer is returning faulty goods, the Company will refund the cost of return postage only when:

7.1.1.1 the item is returned by a carrier approved by the Company. Please contact us to check.

7.1.1.2 Proof of payment is provided by the Buyer.

7.1.1.3 the item in question has been received by the Company and has been inspected and deemed to be faulty.

Notwithstanding anything to the contrary in this agreement, the company shall not be liable to the buyer by reason of representation or implied warranty, condition or other term or any duty at common law, or under the express terms of this agreement, for any indirect or consequential loss or damage (whether for loss of profit or otherwise and whether occasioned by the negligence of the Company or its employees or agents or otherwise) arising out of or in connection with any act or omission of the Company relating to the manufacture of supply of the Products, their resale or use by any Buyer whatsoever.

8. Proper law and notices

8.1 All contracts made between the company and the buyer is under English Law, English Law shall govern the Buyer and the buyer shall submit to the jurisdiction of the English courts. Any notice required to be given either by facsimile transmission to the companies head office, by email to the companies mail box, or by first class post addressed to the registered office and / or head office of the party for which it was interested.

8.2 The third party HTTP links provided on this website are intended as a resource to be visited at your discretion. The Company is providing these links as a courtesy and makes no representations regarding the information related thereto. The Company will not take any responsibility for consequences arising from the use of the links. Nor will the Company respond to any questions, complaints or claims regarding the content of such links.

8.3 In cases where the Buyer has specified the name of a company in stage 1 of the website checkout process, the contract will be with that company rather than the named individual. The contract will not therefore be subject to the Distance Selling Regulations (2000).

Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

This paragraph shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.

Our liability to you in connection with any order will not exceed the total price charged for the items.

9. General

We are not responsible for the suitability and compatibility of any products recommended by our staff. Any item quoted by Bathrooms Direct should be checked by the installation party prior to ordering to ensure it is fit for purpose.

You may not transfer any of your rights under these Product Terms & Conditions to any other person. We may transfer our rights under these Product Terms & Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.

We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.

Except as expressly set out in these Product Terms & Conditions, all use of your personal information will be made in accordance with our Privacy Policy.

These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time

Our terms and conditions above do not affect your statutory rights